CRYSTAL CHIEN | Shipping & Returns
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Shipping & Returns

Most of items are held in stock, but some of the jewellery are made to order. If an item is in stock, it will be dispatched as soon as possible, usually within 5 days of placing the order. Items that need to be made to order will be delivered in 2-3 weeks.


Any time or date stated for delivery is an estimate only.


If you require an item urgently for a special date or event please contact us and we try our best to accommodate your requirements.


All orders are sent using UK Royal Mail signed-for services and a signature is required on receipt.


UK Shipping : Free
EU Shipping : £35 (free on orders over £1000)

Worldwide Shipping : £55 (free on orders over £1000)


It is the customer’s responsibility to ensure they are there to sign for delivery of the goods and have supplied a correct and complete delivery address. Once the goods have passed to Royal Mail, we cannot be responsible for delays in delivery or damages.


Please note that customers are responsible for all duties and customs charges.


If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging. Please inform us of your intention to return goods in writing by email.


All goods must be returned within 14 days of delivery to receive an exchange or refund (minus the cost of postage and packaging).


Any goods which have been specially commissioned, customised or personalised to order cannot be returned.


You are responsible for arranging and paying for goods to be returned using a delivery service which ensures the item is tracked and insured during transit.


Refunds will be made using the same method as the original payment within 30 days.